Return Policy

At Brothers Packages, we want you to be satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility

a. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

b. Customized or personalized items may not be eligible for return unless they are damaged or defective.

2. Returns Process

a. To initiate a return, please Contact Us within 5 days of receiving your order.

b. Our customer service team will provide you with instructions on how to return your item.

c. You will be responsible for the return shipping costs.

3. Refunds

a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

b. If your return is approved, we will process a refund to your original payment method.

c. Refunds may take 15 days to be reflected in your account, depending on your payment provider.

4. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at Brothers Packages.