Refund Policy

We understand that sometimes things don’t work out as planned. If you are not completely satisfied with your purchase from Brothers Packages, please review our Refund Policy below.

1. Eligibility

a. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

b. Customized or personalized items may not be eligible for a refund unless they are damaged or defective.

2. Refund Process

a. To initiate a refund, please Contact Us within 5 days of receiving your order.

b. Our customer service team will provide you with instructions on how to return your item.

c. You will be responsible for the return shipping costs.

3. Refund Timeframe

a. Once your return is received and inspected, we will process your refund to your original payment method.

b. Refunds may take 15 days to be reflected in your account, depending on your payment provider.

4. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at our Contact Information.